Privacy Policy

Last updated November 14, 2026

Bamboo Giant Nursery & Gardens ("Bamboo Giant", "we", "us") runs the website bamboogiant.com, our online gift shop and our event ticketing. This page explains what information we collect when you use the site, what we do with it, who we share it with, and the choices you have. We keep it short and in plain English.

What we collect

Information you give us.

• Newsletter signup: your email address and, if you choose to give it, your first name.
• Gift shop orders and event tickets: your name, email address, phone number, billing and shipping address, and the items you ordered.
• Messages: anything you send us by email or through a form on the site.

Information collected automatically.

• Google Analytics: like most websites we use Google Analytics to learn which pages are visited, roughly where visitors come from, and what kind of device they use. Google sets cookies to do this. The reports we see are statistical and do not identify you by name.
• Shopping cart cookie: the gift shop uses a temporary cookie so your cart follows you from page to page. It is deleted when you close your browser.
• Server logs: our web host records the usual technical details of each visit, such as the IP address, browser and pages requested, to keep the site running and secure.

How we use it

• To fill your order, deliver or hold your plants and gift shop items, and issue tickets and receipts.
• To answer your questions and messages.
• To send occasional email about sales, events, classes and news from the gardens if you signed up for our newsletter or have bought from us. Every one of these emails has an unsubscribe link.
• To understand how the website is used so we can improve it.
• To prevent fraud and keep the site secure, and to meet our legal and tax obligations.

We do not sell your personal information, and we do not share it with other businesses for their own marketing.

Who we share it with

We use a small number of outside services to run the business. Each one receives only what it needs for its job:

• Bank of America Merchant Services processes card payments.
• FedEx receives your name, address and phone number to ship orders.
• Mailgun delivers our email, including newsletters, sale announcements and receipts.
• Intuit QuickBooks holds our customer and invoice records for accounting.
• Google provides the analytics described above.

We may also disclose information if the law requires it, or to protect the rights and safety of Bamboo Giant, our customers or others.

Your email choices

You can stop our marketing email at any time by clicking Unsubscribe at the bottom of any email we send, or by emailing sales@bamboogiant.com with "Unsubscribe" in the subject line. We will still send you receipts and messages about orders or tickets you have placed.

Cookies

You can block or delete cookies in your browser settings. If you block cookies the website will still work, though the gift shop cart may not remember your items between pages. To opt out of Google Analytics everywhere, Google offers a browser add-on.

How long we keep information

Order and ticket records are kept for as long as our accounting and tax rules require. Newsletter signups are kept until you unsubscribe. Website analytics data is kept by Google for the retention period set in our Analytics account. You can ask us to delete the information we hold about you (see below), and we will do so unless we need to keep it for a legal or accounting reason.

Your rights

Wherever you live, you can ask us what personal information we have about you, ask us to correct it, or ask us to delete it. California residents have these rights under state law and the right not to be treated differently for using them. We do not sell personal information, so there is nothing to opt out of on that front. To make a request, email sales@bamboogiant.com or write to the address below. We will reply within 45 days and may ask you to confirm your identity first.

Children

The website is meant for adults buying plants, gifts and tickets. We do not knowingly collect personal information from anyone under 16. If you believe a child has given us information, contact us and we will delete it.

Security

The site is served over HTTPS, payments are handled by Bank of America rather than by us, and access to customer records is limited to the people who need it to serve you. No website can promise perfect security, but we take sensible care with what you share.

Changes to this policy

If we change how we handle your information we will update this page and the date at the top. Significant changes will also be mentioned in our newsletter.

Contact us